This guide covers how to cancel a VPS For Life service, how the 7-day money-back guarantee works, and what happens to your data. The binding wording is in our Terms of Service; this page explains it in plain terms.
Before You Cancel: Take Your Data
We do not hold backups of customer servers, and once a cancelled service is terminated its disk is wiped and cannot be recovered. Before you cancel:
- Download the files, databases and configuration you want to keep — see How to Transfer Files To and From a VPS.
- Export databases separately rather than copying their data directories while they run.
- Check that the copies actually open before you submit the cancellation.
How to Cancel a Service
- Log in to the Client Area and open Services → My Services.
- Open the service and choose Request Cancellation.
- Choose when it should end:
Option What happens End of Billing Period The server keeps running until the period you have paid for ends, then stops. No further invoices. Immediate The server is terminated as soon as the request is processed. - Add a reason if you like (it is optional) and submit. You will receive a confirmation email — keep it.
End of Billing Period is the right choice unless you need the server gone today: you keep using what you have already paid for.
If an unpaid invoice is open for the service, cancel the service first; an invoice for a cancelled service can then be cancelled too. If you have only changed your mind about the size of the server, you do not need to cancel at all — see How to Upgrade or Downgrade Your VPS Plan.
The 7-Day Money-Back Guarantee
If your first VPS order with us does not work out — including a problem on our side that we cannot resolve — you can ask for your money back within 7 calendar days of the server being activated.
- Who it covers: a customer’s first VPS order, one guarantee per customer or household.
- How to ask: email info@vpsforlife.com (or message us on WhatsApp, listed in the Terms) with your order ID, within 7 calendar days of activation.
- How it is paid: every refund is issued as account credit, whether you paid by card, PayPal or cryptocurrency.
The guarantee does not cover:
- Services suspended or terminated for breaking the Acceptable Use Policy.
- Custom configurations, licence fees or add-ons already consumed, such as a software licence key.
- Renewal payments on services that are past their first 7 days.
- Repeat sign-ups by the same person or organisation trying to reuse the guarantee.
What About Renewals and Unused Time?
Outside the first-order guarantee, payments for a billing period are not refunded part-way through. That is the reason to choose End of Billing Period when you cancel: you get the time you have paid for. Your renewal price never goes up while a service stays active, so if you are only cancelling because of cost, compare the quarterly, semi-annual and annual cycles on the pricing page first.
Cryptocurrency Payments
Crypto payments are final once confirmed on-chain and cannot be reversed. That does not affect the guarantee: a qualifying refund on a crypto-paid order is issued as account credit like any other.
Common Problems
No cancellation option on the service — check whether a cancellation request is already pending, or open a ticket with the service ID.
Still invoiced after cancelling — confirm you received the cancellation confirmation email, not just opened the form. If you did, reply to it or open a ticket and we will correct the invoice.
Asked for a refund on day 8 — the 7-day window runs from activation, not from when you first had a problem. Tell us early if something is not working; it is often fixable.
Continue Reading
- Terms of Service — 7-Day Money-Back Guarantee
- Why we lock your renewal price instead of selling lifetime plans
- How to Set Up Automated VPS Backups
- How to Pay Your VPS Invoice with a Card
Browse more articles in Billing & Account Management.
