Do you offer a 99.9% uptime SLA?

Not on standard plans. There is no contractual uptime percentage and no automatic service credits attached to the plans sold on the pricing page. This is stated in the Service Availability section of our Terms of Service, not only here.

Why not just publish 99.9% like everyone else?

Because a percentage without a measurement method, a credit formula and a claims process is a marketing line rather than a commitment. Publishing one would make this page look more conventional and mean less. If you are comparing hosts, the useful question is not whether a number appears on the page — it is whether the host can tell you how it is measured and what happens when it is missed.

Can I get a formal SLA for my project?

Ask before ordering, not after. For a deployment where a defined uptime target and credit terms are a genuine requirement, it is a conversation we are willing to have — but it has to be agreed up front, because it is a different commercial arrangement rather than a setting we can switch on.

What am I actually covered by, then?

The 7-day money-back guarantee on a first order, the specification you paid for, a dedicated IPv4 that stays with your service, the data terms in §9 of the Terms of Service, and advance notice of scheduled maintenance. All of those are written down rather than implied.

What happens if my server goes down?

Tell us immediately — WhatsApp is the fastest channel — with the server IP and when it started. We investigate infrastructure-side problems directly. There is no credit process, but there is a team that answers, usually within the hour.

Does the money-back guarantee cover downtime?

It covers a first order that does not work out, for any reason, within 7 days of activation — which includes deciding the service is not reliable enough for you. It does not apply to accounts suspended or terminated for Acceptable Use Policy violations, and it is one guarantee per customer.

Where is this stated besides this page?

In the Service Availability section of the Terms of Service, which is the binding version. If this page and the Terms ever disagree, the Terms are what counts.

Service Level Agreement

What we commit to, and what we do not.

Standard plans carry no contractual uptime percentage and no automatic service credits. Rather than bury that, here is the whole commitment set — the five things that are written down, and the four that are not.

7-day guarantee, contractual
Written in the Terms
Custom SLA on request

See the Commitment Set What We Do Operationally

Contractual uptime figure

None

On standard plans — and we would rather say so than advertise one

7-day money-back on first orders
Custom arrangements before ordering
Reply usually within the hour

The VPS For Life Service Level Position

VPS For Life does not publish a contractual uptime percentage or automatic service credits on standard plans. What is contractually committed is the 7-day money-back guarantee on a first VPS order, the plan specification as sold, a dedicated IPv4 address that remains with the service, and the data handling terms in §9 of the Terms of Service. Custom service-level arrangements with defined uptime targets can be agreed before ordering for deployments that require them.

Standard plans: no contractual uptime percentage, no automatic credits.
Money-back guarantee: 7 calendar days from activation, first order, one per customer.
Management level: unmanaged — the platform is ours, the operating system is yours.
Backups: not held by us; the customer takes their own.
Custom SLA: possible, agreed before the order rather than after.
Binding document: the Terms of Service, Service Availability section.

The Complete Commitment Set

Everything on both sides of the line, in one place. Nothing here is hidden in a footnote.

7-day money-back guarantee on first orders

Contractual, written into our Terms of Service, and not conditional on us agreeing with your reason. One guarantee per customer, on a first VPS order, requested within 7 calendar days of activation.

The specification you ordered

The CPU, memory, storage and port speed listed on the plan are what is allocated. KVM allocates memory to your instance rather than sharing a pool, so it does not quietly shrink when a neighbour gets busy.

A dedicated IPv4 that stays yours

It survives reboots, OS reinstalls and in-location plan upgrades. It changes only if you move the server to a different country, because the address belongs to that datacenter.

Your data stays yours, and unread

Terms §9: we do not access the contents of your server except to investigate a confirmed policy violation or a valid legal request, and we do not sell customer data.

Notice before we take something down

Scheduled maintenance is announced in the client area before it happens, rather than discovered by you when the server stops answering.

No contractual uptime percentage on standard plans

We do not publish a 99.9% figure with automatic service credits. Plenty of hosts advertise one without a process behind it; we would rather not be one of them. If you need that commitment, it has to be agreed before you order.

No automatic service credits

Because there is no contractual percentage to measure against, there is no credit formula attached to standard plans. If an outage costs you real money, talk to us — but do not order expecting an automated payout.

No managed administration

Every plan is unmanaged. We commit to the platform underneath your server, not to configuring, patching or debugging what runs on it.

No backup of your data

We do not hold a copy. That is deliberate and it is stated everywhere on this site, because it is the assumption that hurts people most when it turns out to be wrong.

This page describes the position in plain language. The binding wording is in the Terms of Service — if the two ever disagree, the Terms are the version that counts.

If You Genuinely Need a Formal SLA

It is a conversation, not a checkbox — and it has to happen before the order.

1
Tell us what the requirement actually is

A percentage on paper, a response-time commitment, a named contact, or a procurement document someone else wrote. These need different answers, and only one of them is about uptime.
2
We tell you honestly whether we can meet it

Sometimes the answer is no. A host that says yes to every procurement question is telling you something about how the next one will go.
3
Agree it before you order

Whatever is agreed is written down before the first invoice. A commitment negotiated after an outage is not a commitment.

Discuss Requirements See What We Do Operationally