Standard VPS For Life plans do not include a contractual uptime percentage with automatically-issued service credits for downtime. This is stated clearly in our Terms of Service, and we'd rather be upfront about it than advertise a number we haven't formally committed to.
We continuously monitor infrastructure and aim for high reliability across every datacenter, backed by responsive support — without a formal contractual SLA document attached to standard plans.
If your project genuinely requires a formal SLA — with defined uptime targets and credit terms — contact our sales team before ordering to discuss what's possible for your specific use case.
Standard plans do not currently include a contractual uptime SLA with automatic credits.
Contact our sales team before ordering to discuss whether a custom SLA arrangement is possible for your use case.
Continuous infrastructure monitoring, advance notice for scheduled maintenance where practical, and direct, responsive support.
Yes, this is stated in the Service Availability section of our Terms of Service.
Contact our sales team to discuss your specific requirements.
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