What we guarantee, and the one thing we do not.
“Enterprise” is a word, not a specification. So this page is a checklist instead: eight questions a serious buyer asks, answered with what is actually in the plan catalogue — including the two where the honest answer is no. If one of those two disqualifies us, better that you know it in the first minute than in the first incident.
- Dedicated RAM on VDS
- Guaranteed Port 25 on 4 ranges
- DDoS filtering on every plan
- 56 datacenter countries
$24.95/mo
VDS — the range with dedicated RAM
- Dedicated RAM, stated per plan
- Port 25 guaranteed, PTR/rDNS supported
- Up to 36 additional IPv4
- No contractual uptime SLA
What “Enterprise” Should Mean
It should mean claims you can check. Every host in this market says enterprise-grade; almost none of them will tell you which resources are actually guaranteed and which are merely allocated. Here is the short version. Memory is dedicated on the VDS range and stated in each plan; on the VPS ranges it is allocated, and we will not describe that as dedicated. CPU cores are not dedicated anywhere, at any price. Outbound mail on Port 25 is open everywhere and guaranteed on the NVMe VPS and Cloud VPS and Classic VPS and VDS ranges. DDoS traffic is filtered upstream on every plan. And there is no contractual uptime SLA on standard plans — which is stated here, on our SLA page, and in the Terms of Service, because a buyer who needs one should find that out before signing rather than after an outage.
- Dedicated RAM: VDS range, from $24.95/month.
- Dedicated CPU cores: not offered on any range.
- Port 25: open on all 16 plans, guaranteed on NVMe VPS and Cloud VPS and Classic VPS and VDS.
- DDoS filtering: every plan, never an add-on charge.
- Footprint: 56 datacenter countries.
- No contractual uptime SLA on standard plans.
Related: VPS vs VDS · High performance VPS · SLA position · Uptime guarantee · Our infrastructure
Eight Questions, Answered Straight
Two of these answers are “no”. They are in the same table as the six that are not, at the same size, because a checklist you can only fail quietly is not a checklist.
| The question | Answer | Detail |
|---|---|---|
| Is memory dedicated, or allocated from a pool? | Yes, on VDS | The VDS range states dedicated RAM in the plan itself, from $24.95/month. On the VPS ranges memory is allocated to your instance but not described as dedicated, and we will not call it that. |
| Are CPU cores dedicated? | No | Not on any range, at any price. Most providers selling “dedicated cores” at these prices are describing an allocation, not an exclusive assignment. If exclusive cores are a hard requirement, you need a physical machine. |
| Is outbound mail guaranteed to work? | On two ranges | Port 25 is open on every plan, and guaranteed on the NVMe VPS and Cloud VPS and Classic VPS and VDS ranges, from $4.95/month. If losing the ability to send would stop your business, buy the guarantee rather than the default. |
| Is the network filtered against attack traffic? | Yes | Volumetric DDoS traffic is filtered upstream on every plan, at no extra charge. The NVMe VPS and Cloud VPS and VDS ranges name it explicitly as a plan feature. Application-layer defence is yours to configure. |
| Can we place infrastructure near our users? | Yes | Fifty-six datacenter countries, spread across Europe, Asia and the Pacific, the Middle East, the Americas and Africa. Every range is orderable in every one of them, so a multi-region deployment does not mean a reduced catalogue outside the main markets. The country is chosen during checkout, where its price is shown before payment — those are not identical, because datacenter costs are not. |
| Is there a contractual uptime SLA with service credits? | No | No, and this is the answer most likely to disqualify us for you. Our plans carry no contractual uptime percentage and no automatic service credits. It is stated in our Terms of Service and on our SLA page rather than hidden. If your procurement process requires one, talk to us before ordering — not after. |
| Can we get a named contact rather than a ticket queue? | Ask | All customers reach the same team by email or WhatsApp. Larger deployments are welcome to discuss a dedicated point-of-contact arrangement directly — it is a conversation, not a published product tier. |
| Who patches the operating system? | You do | Every plan is unmanaged. If your compliance regime requires documented provider-side patching, unmanaged hosting cannot satisfy it, and no amount of good intentions changes that. Many teams pair unmanaged infrastructure with their own sysadmin or agency. |
The SLA Question, Answered Properly
This is the objection an enterprise buyer raises first, so it gets its own section rather than a line in an FAQ.
What we do not offer
Our plans carry no contractual uptime percentage and no automatic service credits. We publish no uptime percentage anywhere on this site, because a number we have not committed to contractually would be a promise we could not be held to. If your procurement process requires a signed uptime commitment, that is a real requirement and we are not currently the right supplier for it as a standard order. The full position is here →
What we do instead — and what to do next
Continuous infrastructure monitoring across every datacenter, advance notice of scheduled maintenance where practical, a public network status page, and support you reach directly by email or WhatsApp rather than through a queue. If you need a formal commitment, talk to us before you order — it is a conversation we are open to for the right deployment, and one that has to happen before the order rather than after.
Where Production Deployments Usually Land
Three shapes we see most often, and the range that fits each.
Database or application under load
Dedicated RAM matters more than anything else here, because a database whose working set no longer fits in memory falls off a cliff rather than degrading gently. VDS from $24.95/month. Find your bottleneck first →
Mail infrastructure at volume
Guaranteed Port 25, PTR/rDNS support and up to 36 additional IPv4 addresses to split sending reputation. This is the case where range choice is not a preference but a requirement. Sizing a sending server →
Distributed across regions
All 16 plans are orderable in all 56 countries, on the same automated deployment and the same support desk, so a multi-region setup does not mean a different product — or a different company — in each location. The one thing that does vary is price: each country shows its own during checkout. See the locations →
Enterprise Questions
Tell us the requirement before you order.
Dedicated RAM from $24.95/month, guaranteed Port 25 from $4.95, DDoS filtering on every plan — and a straight answer about the SLA if that is what your procurement needs.