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How to Report a Suspected Outage

1. Message Us on WhatsApp

The fastest channel for a suspected live issue — include your order ID and what you're seeing.

2. Or Email Us

[email protected] works well for less urgent status questions or a written record.

3. Check Announcements

Planned maintenance and infrastructure updates are posted in our client area Announcements section.

What to Include When You Report an Issue

Your order ID or the hostname/IP of the affected server, when you first noticed the problem, and whatever error messages or symptoms you're seeing all help our team diagnose faster, whether the issue is infrastructure-side or specific to your server configuration.

Frequently Asked Questions

Is there a public real-time status page?

Currently, the fastest way to check status is contacting support directly by WhatsApp or email.

Where do you post planned maintenance windows?

Planned maintenance is posted in the client area Announcements section where practical.

How fast is support during an outage?

WhatsApp is generally the fastest channel for time-sensitive issues.

What if only my server seems affected, not the whole network?

Report it the same way — our team will confirm whether it's isolated to your server or part of a broader infrastructure issue.

Something Look Off? Reach Out Directly

Our team is reachable by email or WhatsApp for a fast response.

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