Abuse reports are submitted to [email protected] with details of the incident, including headers, logs or URLs where relevant.
We review the report against the affected account's activity and our Acceptable Use Policy.
Confirmed violations may result in warnings, service suspension, or termination, depending on severity.
Reports of unsolicited bulk email are reviewed against our opt-in sending requirements for Port 25 access.
Reports of DDoS participation, port scanning or network abuse originating from our IP space are investigated promptly.
Valid legal requests from appropriate authorities are handled in line with applicable law and our Terms of Service.
Email [email protected] with details, including headers, logs, or URLs relevant to the incident.
Depending on severity, the account may continue operating during a preliminary review, or be suspended immediately for serious, confirmed violations.
No, our money-back guarantee does not apply to services suspended or terminated for Acceptable Use Policy violations.
We aim to review reports promptly, particularly for active network attacks or ongoing spam campaigns.
Email [email protected] with details and we'll investigate promptly.
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