How do I report abuse from one of your IP addresses?

Email info@vpsforlife.com. Include the offending IP address, the date and time with a timezone, and the raw evidence — full mail headers rather than a forwarded copy, log lines rather than a description, or the exact URL. That is the difference between a report we can act on within the hour and one that needs three emails first.

How quickly do you act?

Reports are reviewed promptly, and active network attacks or ongoing spam campaigns are treated as urgent rather than placed in a queue. Support generally replies within the hour, and abuse reports go to the same inbox.

What happens to the customer while you investigate?

It depends on severity. A borderline or unclear report may leave the account running during a preliminary review. A serious, confirmed violation — an active attack, a live phishing page — results in immediate suspension, because the cost of waiting falls on third parties rather than on us.

I am a customer and I have been suspended. What now?

Reply to the notice with what you know. Compromised servers are common and are treated differently from deliberate abuse — a hacked WordPress install sending spam is a security incident, not a policy decision you made. Fix the cause, tell us what it was, and we will discuss restoring the service.

Is there a refund if my service is terminated for abuse?

No. The 7-day money-back guarantee does not apply to services suspended or terminated for Acceptable Use Policy violations. That is stated in the Terms of Service as well as here.

Will you tell me who the customer is?

No. Customer details are disclosed only in response to a valid legal request from an appropriate authority, not to a reporter by email. We will confirm that a report was received and actioned.

Does paying in cryptocurrency change any of this?

No. Ordering without an identity check is about what we ask for at signup, not about what is permitted afterwards. The Acceptable Use Policy applies identically to a crypto-paid order and a card-paid one.

Abuse Handling

How abuse reports are investigated.

Full root access means real responsibility, and open Port 25 means we take mail abuse seriously rather than treating it as someone else's problem. Here is where to send a report, what to put in it, and what happens next.

[email protected]
Active attacks treated as urgent
Same rules for every payment method

Report Abuse Read the Acceptable Use Policy

Send reports to

[email protected]

The offending IP address
Date and time, with timezone
Raw headers, logs or the exact URL

The Process, End to End

Four steps. No stage of it involves ignoring a report and hoping it stops.

1
Report received

Send it to [email protected]. Include the IP address, timestamps with a timezone, and raw evidence — full mail headers, log excerpts or URLs. A report without an IP and a time cannot be matched to an account.
2
Matched to an account

The address is traced to the service it belongs to and the report is checked against that account's activity and against our Acceptable Use Policy.
3
Action taken

A confirmed violation results in a warning, suspension or termination depending on severity. Active attacks and ongoing spam campaigns are treated as urgent rather than queued.
4
Reporter updated

We confirm that the report was actioned. We do not disclose customer details to a reporter — that requires a valid legal request, not an email.

What Falls Outside the Policy

Privacy at the point of ordering is not the same as permission afterwards, and we would rather that were unambiguous.

Spam and unsolicited bulk email

Port 25 is open by default here, which makes this the category we take most seriously. Sending to purchased or scraped lists, operating an open relay, or forging headers are all outside the policy — regardless of what the sender calls it.

Network attacks

Participating in or launching DDoS traffic, port scanning, brute-force attempts against third parties, or any traffic designed to degrade someone else's service.

Phishing and fraud

Pages impersonating banks, payment providers or login screens, and infrastructure supporting credential theft. These are actioned fastest because the damage compounds by the hour.

Malware distribution

Hosting or distributing malicious executables, or operating command-and-control infrastructure.

Illegal content

Content that is illegal in the jurisdiction where the datacenter operates. Our servers sit in real countries under real law, and privacy on the ordering side does not change that.

Valid legal requests

Handled in line with applicable law and our Terms of Service. A request from a party claiming authority is checked before anything is acted on.

Ordinary lawful use is unaffected by any of this. The full wording is in the Acceptable Use Policy section of our Terms of Service, which is the binding version if this page and the Terms ever disagree.

For Reporters and Customers

Seeing something from our network?

Email [email protected] with the IP, the timestamp and the raw evidence. Active attacks and live phishing are treated as urgent.

Report Abuse Other Enquiries