Ask before you order. We usually reply within the hour.
Pre-sales questions do not need an account, a phone number or a form filled in three times. Pick whichever of the four channels below suits the question — a real person reads all of them.
- Usually under 1 hour
- No account needed
- London, United Kingdom
<1 hour
WhatsApp is the fastest channel for urgent issues
- +44 7529 457798
- [email protected]
- 55 Goswell Rd, Barbican
London EC1M 7AA, UK
Four Ways to Reach Us, and When to Use Each
They all reach the same team. The difference is how fast, and how much detail travels with the message.
Fastest for anything time-sensitive — a server that stopped responding, or a question you need answered before you pay.
Best when you want a written record, or when the question needs configuration details, logs or screenshots attached.
Live chat
Bottom-right of any page
Good for a quick pre-sales question when you are already reading the site and do not want to switch apps.
Client area ticket
Use this once you are a customer — a ticket is attached to your service, so nobody has to ask which server you mean.
Or Send a Message Here
Goes to the same inbox as email. Nothing on this form is stored beyond answering you.
Message sent.
We reply to the address you entered, usually within the hour. If nothing arrives, check the spam folder before assuming it did not send — and you can always write to [email protected] directly.